Terms of Service

Last updated: February 2026

These Terms of Service ("Terms") govern your access to and use of the Haffa.ai platform and website (the "Service") operated by Haffa.ai GmbH ("Haffa.ai", "we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Definitions

• "Platform" means the Haffa.ai web application, including all features, tools, and services offered through it.
• "User" means any individual who accesses or uses the Platform, whether on a free or paid plan.
• "Organization" means the legal entity on whose behalf a User accesses the Platform.
• "Content" means all data, text, documents, assessments, reports, and other materials uploaded to or generated by the Platform.

2. Acceptance of Terms

By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms. If you are using the Service on behalf of an Organization, you represent that you have the authority to bind that Organization to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

3. Account Registration and Security

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the security of your password and account credentials.
• Promptly notify us of any unauthorised access or use of your account.
• Accept responsibility for all activities that occur under your account.

4. Service Description

Haffa.ai provides an EU AI Act compliance platform that offers AI risk classification, compliance assessments, document generation, monitoring tools, and expert review services. The Platform is designed to assist organisations in understanding and meeting their obligations under the EU AI Act.

Important: The Platform provides compliance guidance and tools but does not constitute legal advice. Users should consult qualified legal professionals for specific legal questions.

5. Subscription Plans and Billing

5.1 Plans

The Service is available under various subscription plans, including free, professional, and enterprise tiers. Details of features and pricing for each plan are available on our pricing page.

5.2 Billing

• Paid plans are billed monthly or annually, as selected at the time of purchase. Annual plans offer a discount.
• Payment is due at the start of each billing cycle. We accept major credit cards and SEPA direct debit.
• All prices are in EUR and exclusive of VAT where applicable.
• You may change your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

5.3 Refunds

Annual plans are eligible for a full refund within 14 days of purchase if you are not satisfied. Monthly plans are non-refundable.

6. Free Tier and Trials

We offer a free tier with limited features and may offer time-limited trials of paid plans. Free tier and trial access may be modified or discontinued at our discretion. No payment information is required for the free tier.

7. User Obligations

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws.
• Attempt to gain unauthorised access to the Service or its systems.
• Interfere with or disrupt the Service or servers or networks connected to it.
• Use the Service to store or transmit malicious code or harmful content.
• Resell, sublicense, or redistribute the Service without our prior written consent.
• Use automated means to access the Service except through our documented APIs.

8. Data Ownership

Your data belongs to you. You retain all rights, title, and interest in any Content you upload to the Platform. We do not claim ownership of your data.

You grant us a limited licence to process your Content solely to provide the Service. Upon termination, you may export your data. We will delete your Content within 90 days of account closure, unless retention is required by law.

9. Intellectual Property

The Service, including its design, code, documentation, branding, and all related intellectual property, is owned by Haffa.ai. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without prior written permission.

Reports and documents generated by the Platform based on your data are your property. Templates, methodologies, and the underlying algorithms remain our intellectual property.

10. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

11. Service Availability and SLA

We strive to maintain 99.9% uptime for paid plans, measured on a monthly basis, excluding scheduled maintenance. We will provide reasonable advance notice of any scheduled maintenance that may affect availability.

The free tier is provided on a best-effort basis without any uptime guarantee.

In the event of downtime exceeding our SLA target, affected paid Users may request a service credit proportional to the downtime.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Haffa.ai shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Our total liability for any claim arising from or relating to the Service shall not exceed the fees paid by you in the 12 months preceding the claim.
• These limitations apply regardless of the legal theory on which the claim is based.

Nothing in these Terms limits liability for gross negligence, wilful misconduct, death, or personal injury caused by our negligence, or any other liability that cannot be excluded by law.

13. Indemnification

You agree to indemnify and hold harmless Haffa.ai, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Termination

14.1 By You

You may cancel your account at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing cycle.

14.2 By Us

We may suspend or terminate your account if you breach these Terms, with reasonable notice where possible. In the case of serious violations, we may terminate immediately.

14.3 Effect of Termination

Upon termination, your right to access the Service ceases. You may export your data before termination. We will retain your data for 90 days post-termination, after which it will be permanently deleted.

15. Governing Law

These Terms are governed by the laws of [EU Member State], without regard to its conflict of laws provisions.

16. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved within 30 days, either party may submit the matter to the competent courts of [EU Member State].

For consumers, nothing in this clause limits your right to bring proceedings in your country of residence in accordance with applicable consumer protection laws.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email (if you have an account) and by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

18. Contact Information

If you have questions about these Terms, please contact us: